Cancellation and Refund Policy

Cancellation and Refund Policy

Last Updated: February 24, 2025

Thank you for choosing Styx Media for your performance marketing needs. We are committed to providing exceptional service and ensuring transparency in our business practices. This Cancellation and Refund Policy outlines the terms under which clients can cancel services and request refunds.

Cancellation Policy

1. Notice Period:
   • Clients may cancel their services with Styx Media by providing a written notice at least 30 days in advance. This allows us to conclude ongoing work and transition projects smoothly.
   • Cancellation requests should be sent via email to [email protected].
2. Service Continuation:
   • Upon cancellation, services will continue until the end of the 30-day notice period. No further charges will be incurred after this period.
3. Final Deliverables:
   • Any pending deliverables within the scope of work will be provided by the end of the notice period, provided all dues are cleared.

Refund Policy

1. Eligibility for Refunds:
   Refunds are applicable under the following conditions:
   • If a client cancels services with at least 30 days’ notice and has prepaid for future months of service beyond the notice period, a prorated refund will be issued for unused time.
   • If Styx Media is unable to deliver agreed-upon services due to internal issues, clients may request a refund for undelivered portions of the project.
2. Non-Refundable Cases:
   • Payments made for completed work or services already rendered are non-refundable.
   • Refunds are not applicable for any third-party costs (e.g., ad spend on platforms like Google Ads or Meta Ads) incurred during the project.
3. Refund Process:
   • To request a refund, clients must email [email protected] with relevant details, including the reason for the refund and proof of payment.
   • Refunds will be processed within 10 business days of approval and issued to the original payment method used during the transaction.
4. Stripe Disputes:
   • In case of disputes or chargebacks initiated through Stripe, we will follow Stripe’s dispute resolution process. Clients are encouraged to contact us directly before initiating disputes to resolve issues amicably.

Policy Updates

Styx Media reserves the right to update this Cancellation and Refund Policy at any time without prior notice. The most recent version will always be available on our website. Continued use of our services constitutes acceptance of any changes made to this policy.

For any questions or concerns about this policy, please contact us at [email protected].